Thank you for shopping at hokastorenew.com. Your satisfaction is our priority, and we’re here to ensure you have a smooth and reliable return process. Please review the details below:
Return Eligibility
Returns are accepted within 30 days of receiving your order, provided that items are:
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Unused and in their original condition
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Packaged in the original packaging
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Accompanied by valid proof of purchase
We do not accept returns for used, damaged, or customized items.
Return Process
To initiate a return, email us at service@hokastorenew.com with your order number and reason for return. Once approved, we’ll provide the return address and further instructions.
Unauthorized returns will not be accepted.
Refunds
Approved refunds will be processed within 7–10 business days after we receive the returned product. Refunds will be issued to the original payment method.
Non-Returnable Items
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Final sale items
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Items with signs of wear or damage
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Any item not in its original packaging
Customer Support
Phone: +44 7365598639
Email: service@hokastorenew.com
Address: 75 COMMON VIEW, STEDHAM, MIDHURST, ENGLAND, GU29 0NU